Simba Technology has Bagged two Key banks with its Que Management Solution and Digital Signage solutions.

Simba’s in-house developed Solution has seen Standard Chartered bank implement in 29 Branches and Co-operative bank Implement in 41 branches.

The objective is to provide the best possible experience for visiting customers, from unmanaged disorderly waiting to customized
reception with active waiting time information. In common with other processes, the reception area must be controlled, managed and monitored to
achieve set objectives, efficiencies and saving costs for the Banks by having an efficient flow of customers.

The solution also provides the banks with effective reports, a workflow, service evaluator and Digital advertising among other benefits.

ABC bank, one of the fastest growing banks in Kenya and Uganda has implemented, Loan Workflow Solution which will allow the bank to speed up the loan process for its customers and maintain check list of all loan applications – the stage where the application has reached/not reached. This process will also allow them to go to market quickly, with corp loans, Asset Finance, TOD etc. while keeping compliance and procedures in mind. The solution was implemented by Newgen and Simba consultants. Duration: 10 weeks

Prime bank Ltd, one of the lead bank in Kenya, signs up with Simba for supply and implementation of new CBS, Treasury and Internet Banking solution. The bank decided to change to a New solution to keep up with their high Growth and new products initiatives to meet customer expectations and enjoy local support. The solution is being implemented by Simba.

Exim Bank Group of Tanzania signs for Simba ‘Customer Experience’ System for all their branches. The system will compliment their CRM system and give the bank real time view of their customer’s requirements, satisfaction and resolution metrics.

Chase Bank, one of the fastest growing banks in Kenya, opts for Simba Call Centre Technology to run their call centre operations.

DC Simbatech builds another 120 seater state of art call centre in Westlands, Nairobi, as part of their expansion and meet demand. Operations will commence