Customers now expect to receive service from your organization on the channel of their choice, which might be voice, email, SMS / text, web, mobile or social media. Companies are beginning to provide service on all of these channels – but too often, these very channels might exist in silos that hinder productivity.
This disjointed, multi-channel service can be taken to the next level with an omnichannel CX solution that integrates channels to provide a consistent customer experience and create delightful customers.
Ameyo enables you to:
Ameyo enables your organization to route all customer interactions across voice, email, chat and social through one channel routing engine for a seamless and consistent customer service ensuring each customer interaction reaches the best available resource at the right time. Ameyo enables all your customer interactions across voice, email, website chat, SMS, messaging platforms and social media to be routed through one channel routing engine for a seamless and consistent customer service ensuring that each customer interaction reaches the best available resource at the right time.
Provide easy and effective Self service IVR options for basic customer queries saving customer time and effort. Automate Chat interactions with intelligent personalized Chatbots to serve FAQ’s and mundane queries making smooth agent handovers as queries get complex
Experience on the fly integrations with Agent toolbars & pre-built connectors for leading third party CRM’s ( Salesforce, MS Dynamics, Leadsquared) and Case Management Solutions(Zendesk, FreshDesk). Focus on delivering a wow customer experience while we bring all third party application data to your Agent Desktop.
Salesforce, MS Dynamics, Zendesk, Freshdesk, Zoho, Sugar CRM, Leadsquare
With the help of 3600 customer view and customer sentiment & social indexes, Ameyo enables businesses to look into customer interaction history, emotional interaction state and expectations & aversions, to deliver superior customer experience.
Businesses can also leverage the interaction history of the customer to strategize up sell and cross sell opportunities converting cost center into proﬁt centers.
With clear accountability between front and back oﬃces, seamlessness and speed can be maintained across the customer query resolution processes by identifying the bottlenecks hurting the SLAs and rules fused with the ticketing systems.
Any update/ modiﬁcation in the customer query is captured and tracked across the oﬃces on real time basis.
Customer experience executives/Agents act as the face of the company when they interact with the customers across the touch points and it is imperative to empower them to deliver great customer experience.
Ameyo’s uniﬁed agent desktop enables agent with a single view of customer’s interaction history across the channels to deliver a seamless, personalized and dynamic experience.
Features that can Revolutionize your Customer Experience: