Transforming branch Customer Experience through Simba Queue Management Solution


ARM is specially designed to bring about order, efficiency and comfort in places such as Banks, Telcos, Hospital and Government and other places where people have to wait in line to get a service. It reduces real & apparent waiting time, speeds up service delivery, improves service quality & increases customer satisfaction.ARM is more than a traditional Q Management System. ARM provides accurate customer waiting, service time and counter staff productivity. Comprehensive insight is provided via our data analysis reports presented in dynamic 3D graphical charts and drill down. The data allows organization to analyze the bottle necks and let them plan, improve their service offerings to the customers resulting in more “Happy and Satisfied” customer resulting in more efficient business.

For customers, ARM offers freedom to move about in lobby, read advertising brochures or simply take a seat and to be kept continuously informed of progress while waiting for their turn to be served.

For employees we offer good working conditions – where they can be efficient yet relaxed without being intimated by the queue of overlooking people awaiting service and better use of skills and time.

For manager, we offer Daily Efficiency Reports that allow him to optimize resource allocation, and ease work flow respond to staff workloads and provide better service to his customers.