Chase Bank opts for Simba to implement the Ameyo Contact Center System

Chase Bank, one of the fastest growing banks in Kenya, opts for Simba to Supply, Implement and support the Ameyo Contact Center System to run their call centre operations.
This included some functionalities such as:
=> Customised IVRs with Priority call routing queues and skilled agent routing and Office hours’ management.
=> Integration with existing enterprise wide telephony system
=> Integration with their pre-existing systems for CTI pop up.
=> Supply and configuration of Preview, Progressive and Predictive dialers.
=> Contact center management training
=> Implementation of the Archival and DR modules of the Ameyo System for business continuity