Simba awarded tender to Supply, Implement and support the Ameyo Contact Center System by ICEA LION

ICEA LION was in need to modernize their contact center technology complete with;
Customized IVRs with Priority call routing queues and skilled agent routing, Voicemail and Office hours’ management.
Integration with existing enterprise wide telephony system,Integration with their pre-existing CRM with CTI pop up whenever clients call in.
Supply and configuration of Preview, Progressive and Predictive dialers.Contact center management training